Thursday, April 28, 2011

Washington Gas Customer Service Issue

If you have tenants move into a house you own and they crank the heat to 80 like dummies, Washington Gas won't read the meter when the account is transferred.  They'll wait till the end of the month and then when you complain that your bill should be ~$30 like it has been for the past months while the property was unoccupied, they'll concede and do a simple pro-rating where they take off a percentage of the bill for the amount of time that they overbilled you for instead of adjusting to the real much much lower amount that you would have owed if they had done their job in the first place.  Then they'll disable your ability to pay through their website just to add an extra hurdle 

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